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Skymol Communicator Live Help Software 3.0 Size: 31.3 MB License: Freeware Keywords: Customer Service Management Software - Customer Support Software - Request Tracking Trouble Ticketing Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.
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ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. Size: 2.9 MB License: Shareware Price: $19.95 Keywords: Autoresponder - Base - Crm - Customer - Email - Faq - Frequent - Html - Knowledge - Knowledgebase
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Querybot can cut manual email processing by up to 80% while improving quality of service. The system records all questions and is designed to improve over time as new issues are addressed. Querybot will instantly answer repetitive customer questions while forwarding unresolved issues to you by email. Querybot is your 24 by 7 customer service front line. Querybot's award-winning system adds a powerful knowledgebase/interactive FAQ to any website almost instantly. Size: 478.7 KB License: Shareware Price: $8.99 Keywords: Customer Chat - Customer Service - Customer Service Software - Live Assistance - Live Chat - Live Help - Live Support Chat Software - Online Chat Live Chat Software - Sales Chat - Support Chat
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Easy transfer chats to other operators, use predefine responses, full management of saved chat sessions, view visitor's.

Invite visitors to chat with your or guide them without chatting also. Keep records of visitor activity on your web site. Very good tool for web site increase sales and provide best customer service. Size: 9.3 MB License: Shareware Price: $99 Keywords: Appointment - Calendar - Call Center - Contract - Crm - Crm Software - Customer - Customer Request - Customer Service - Customer Service And SupportĪdd live chat on your web site watch visitors on your web site in real time and chat with them. The steps required for a successfull use of the. visit to a bank, appointment with a new client.The appointments are displayed by technician. The appointments that can be scheduled are not strictly technical, but of a wider nature. An Outlook like calendar helps all the scheduling. Customer requests may be serviced via phone, using the help desk, or by thechnicians. This software manages the customer requsets, based on a contract base or not. Size: 14.3 MB License: Shareware Price: $199 Keywords: Call Center - Call Logging - Crm - Customer Relationship Managements - Ecrm - Help Desk - Helpdesk - Incidents - Instant Messaging - Newsletterįor Easy Customer Service and Support. If your company is using Post-It notes, paper or email to manage the relationship with your customer then your missing out in. In this way the ad hoc completion of all office tasks is formalised and streamlined to increase productivity. The tickets have owners, types and workflow statuses. A ticket is created for every work task from reviewing a document to taking a telephone message. StromaSoft CRM customer service helpdesk + Sales Force Automation + Email Newsletters + Outlook Integration. StromaSoft CRM Customer Service Helpdesk - Outlook Edition 3.3.0
